Online Student Success Coordinator

Online Student Success Coordinator

 

The Online Student Success Coordinator plays a critical role within the Global Learning Initiatives department (GLI) to partner with online students throughout their academic tenure to ensure a quality and uninterrupted student experience from enrollment to graduation. 

The Online Student Success Coordinator collaborates with academic units and university departments to establish and execute efficient processes around student registration and retention.  The primary duties include advising students in the areas of course scheduling/registration, promoting continuous student retention, metrics-based reporting, and student communication.

Primary Responsibilities:

 Student-Facing

 -         Advise online students in the following areas:

  • Course selection and registration; assure that courses comply with academic program requirements
  • Academic policies and procedures
  • Graduation requirements and procedures
  • Successful progress based on grade point average
  • Tips/strategies for academic success (e.g. educational resources, time management, etc)

-          Facilitate student registration activities including, but not limited to:

  • Initial and ongoing course registration
  • Add/drop/change requests

-          Develop/execute strategy for proactive student outreach including:

  • Monitoring and reporting of student grades, attendance/participation, and satisfactory academic progress
  • Early alert communication plan based on student warning signs
  • Updates on university events and resources (ground-based and online)

-          Serve as liaison between online students and key university departments

-          Provide mentoring and support for online students as needed

-          Conduct exit/graduation surveys in collaboration with retention officials

 

Staff-Facing

 -          Collaborate closely with faculty advisors, program chairs, and deans to learn and document program requirements and registration processes; develop and maintain program advisor handbook

-          Analyze current student enrollment and registration procedures; make recommendations/strategies for improvement; design and implement policy and procedure enhancements

-          Promote continuous enrollment that achieves a high level of retention.

-          Maintain statistical records concerning student registration, courses, enrollment trends, student attitudes, perceptions, progress, etc.

-          Prepare and submit written reports as needed or requested

-          Serve on university committees and/or task forces as assigned

-          Assist with GLI programs and activities

-          Notify faculty and GLI staff of any situations that arise which may jeopardize or negatively impact student performance, the department, or the university

-          Perform additional job-related duties as assigned

 Job Qualifications:   

-          Master's degree is required; Ph.D. preferred; preferably in educational administration or counselor education

-          A minimum of two years professional experience in higher education, preferably in the areas of admissions, registration and/or student advising

-          Working knowledge and experience in transcript evaluation

-          Intermediate to advanced proficiency with Excel and rest of Microsoft Office suite

-          Strong written and verbal communication skills

 

Occasional nights and weekends may be required.

Please send letter of application and resume to:

Department of Human Resources

Online Student Success Coordinator Center

University of Bridgeport
Wahlstrom Library, 7th Floor
126 Park Avenue
Bridgeport, CT 06604
Fax: (203) 576-4601
employment@bridgeport.edu

 

It is the policy of the University of Bridgeport to prohibit discrimination in admissions, educational programs and employment, and in the provision of services on the basis of legally protected class characteristics (unless there is a bona fide occupational qualification related to employment), or any other unlawful factor. Protected class characteristics include race, color, ethnicity, religion, age, creed, ancestry, workplace hazards to reproductive systems, sex (gender identity, gender expression, sexual harassment), marital status, civil union status, sexual orientation, genetic information, pregnancy, national origin, physical/mental/learning disability, veteran status and any other group protected by civil rights laws.

 

The University of Bridgeport complies with Clery Act and maintains records of campus crime statistics and security policies. Copies of University of Bridgeport Annual Security and Fire Report reports are available at http://www.bridgeport.edu/files/6713/7968/5337/Campus_Security_Report_2012__final.pdf